Prize FAQ: Frequently Asked Questions
1) How do I win a prize?
2) How do I know if I won a prize?
3) What are the prizes that I can win?
4) Do you have to be a Power Player to win prizes?
5) Why did I see an announcement that someone won a prize when they are not even sitting at the table?
6) I won a prize. How do I get it?
7) What is the purpose of the "Alternate Prize"?
8) Will the prizes get better?
9) If I win a prize and then my subscription runs out, will I be able to keep my prize medal?
10) I won a magazine subscription. When will it arrive?
11) Can I win more than one prize?
12) Can I give my prize to a friend?
13) Can I win prizes in Omaha too or just Texas Hold' em?
1) How do I win a prize?
Prizes are currently given away for special “secret”
hands. Each prize listed is tied to one of these secret hands. If you
achieve a winning hand of poker with one of those secret hands, you
will win a prize. Many people have also asked if the winning hands will
change constantly. The answer is yes. However, Once a prize hand is
determined it will remain until that prize is won. After it is won, a
similar prize may be listed, but it will be associated with a
different secret winning hand. (TOP)
2) How do I know if I won a prize?
It will be quite obvious.
Fireworks will go off and an announcement will fill the screen saying
you won a prize. After you win, you can go to "My Account" to claim
your prize. (TOP)
3) What are the prizes that I can win?
Our list of available prizes will continue to change and will always be updated in real-time on the prizes page (TOP)
4) Do you have to be a Power Player to win prizes?
In most cases yes. The majority
of the prizes are available only to Power Players. Every once in a
while a prize will be designated for “All Players”
which will mean you do not need to be a Power Player to win that prize.
Please note however, that those prizes available to non Power Players
will typically be the smallest available prizes. (TOP)
5) Why did I see an announcement that someone won a prize when they are not
even sitting at the table?
When the announcement is made
that someone won a prize, it is shown to everyone playing at
Triplejack, not just the table where they are playing. This is done to
add to the excitement of the game and let everyone that is playing know
when a prize is won. (TOP)
6) I won a prize. How do I get it?
Go to the “My Account” link, then click “My
Prizes”. You will see the prize you won and instructions for
claiming your prize. A prize must first be claimed before the Prize
Admin can distribute your prize to you. (TOP)
7) What is the purpose of the “Alternate Prize”?
In order to make prizes available to all of our members world-wide, we
offer alternate prizes. These alternate prizes can be chosen by any
winner, however in some cases you will notice in the prize description
that some prizes are not available everywhere. In this case the winner
of that prize must choose the alternate prize if they do not live in
that designated area. (TOP)
8) Will the prizes get better?
Yes. We are building partnerships that will enable our prizes to get bigger
and better as time goes by. Also, the bigger our membership gets, the
bigger the prizes will become so tell all of your friends to play at
Triplejack! (TOP)
9) If I win a prize and then my
subscription runs out, will I be able to keep my prize medal?
Yes.
Once you win a prize medal, it will remain with your avatar at all
times. (TOP)
10) I won a magazine subscription. When
will it arrive?
We upload the subscription information to the magazine company on the 10th
of each month. You will then receive the next issue to go out after
that date so please be aware it may take up to 60 days to receive your
first issue. (TOP)
11) Can I win more than one prize?
Absolutely.
You can win an unlimited number of prizes. (TOP)
12) Can I give my prize to a friend?
This
depends on the prize. Each of our prize descriptions will contain
information about whether a prize is transferable or not. If the prize
you won is transferable, then you can email prizemaster@triplejack.com
and let us know to whom you wish to give your prize. (TOP)
13) Can I win prizes in Omaha too or
just Texas Hold’em?
Until
we begin holding prize tournaments, the prizes are given in Texas
Hold’em games only. (TOP)
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